Twilights - St Andrew's After School Provision


Our Mission Statement is:

At Twilights, every child matters, everyone is included and we have a safe, happy and fun environment.

Our Club Rules:

We are kind and respect one another.

We listen carefully.

We do not say hurtful things or hurt other people's feelings.

We move sensibly in the club and around the school.

We keep our hands, feet and objects to ourselves.

We treat everyone the way we want to be treated, with respect.

We look after our club and everything in it.


Opening Times:

Monday to Friday  3.30pm - 6pm (term time only)

Please collect your child promptly. Lateness, will incur a late payment fee of £1 per minute, per child. Repeated lateness will also result in your child/children losing their space at Twilights. 


All staff have  Disclosure Barring Service Certificates (DBS), are all first aid trained, have first aid qualifications and follow all the policies and procedures agreed by the school.

We follow the guidelines set by Ofsted for 1 adult to every 8 children (under the age of 8) and 1 adult to every 10 children (over the age of 8).

Managers:  Miss Colairo, Mrs Hermanstein and Mrs Mutti

Staff Supervisors: Mrs Hakeem, Miss Blenman, Mrs McDermott, Miss Castineira, Miss Robinson, Mrs Williams, Mrs Yates

Admin/Finance: Miss Bourne 


Please ensure that the club staff, school office and your child know when they are due to attend the club. 

Children need to be booked into the club in advance, so an appropriate staff/child ratio can be arranged for each night. Ratios are an Ofsted requirement which we must adhere to. If you decide to withdraw your child from a pre-booked session, 2 weeks notice must be given or a charge will be incurred.

On contacting the school to inform them of your child’s absence, please make them aware your child will not be attending the club either. Unfortunately, if your child is sick you will still be charged for the session/sessions your child does not attend.

If you require a place in the club at short notice (emergency cover) please contact the school office and we will do our best to fit your child in. There is a charge of £15 for emergency cover.

Fire Procedure:

The Twilights Club will follow the same fire procedure followed within the school. The children will leave the building by the main school exit, which is located just outside the club door and assemble in the front playground.

If the children are located in other areas of the school they should assemble in the nearest playground to them. Regular fire drills will be held.

Health and Safety:  

· Children will be supervised at all times.

. Daily Risk Assessments put in place.

· A register will be kept of children’s attendance and  emergency contact numbers will be kept on file.

· A child’s whereabouts will be known at all times eg. going to the toilet or out of the room for any reason.

· Outdoor activities will be well supervised and ratios of adults to children will be in accordance with our regulations.

· Parents should be aware that the club operates a No Smoking Policy.

· Twilights adhere to their own Health and Safety policy.

Accident Procedure: 

Parents will be informed of any accident involving their child that has been entered into the accident book. Following any head injury a phone call will be made to the parents and a bumped head letter/accident letter will be given to the adult collecting the child.

If a child needs hospital treatment parents will be contacted immediately.

An up to date first aid kit and accident record are kept.

If parents or other family members cannot be contacted, a member of staff will accompany the child to the hospital and parents will be contacted as soon as possible.

Behaviour Management:   

Twilights' staff will positively manage children’s behaviour and set appropriate boundaries for children, dealing appropriately with unwanted problem behaviour.

The sanctions applied in the case of unacceptable behaviour must take into account the age and stage of the child’s development.

The child will always be told why his/her behaviour is unacceptable and the reasons for applying a particular sanction.

Bullying will not be tolerated and any incidents will be dealt with sensitively.

Parents will be fully informed by staff, of any incidents of unacceptable behaviour.

If a child continues with persistent inappropriate behaviour that cannot be managed or controlled and becomes a danger to others, the managers will contact parents and ask for the child to be collected. Racism, serious swearing, serious physical incidents, bullying and inappropriate sexualised behaviour/language will result in your child being excluded from Twilights, with the prospect of them also losing their space at Twilights.

Any significant incidents involving inappropriate behaviour will be recorded and kept on file.

Meeting with parents can be arranged to discuss any problems if necessary.   

Equal Opportunities:  

Staff will not discriminate against families or children as a result of racial, religious, linguistic, cultural or other differences. Prejudice and stereotypes have no place in our Twilights after school club care.

Staff will maintain a professional approach, valuing and respecting differences and approaching concerns in a sensitive and caring manner and always with respect to the child and his/her parents.  

Complaints Procedure:  

· If a parent or guardian has any concerns about the service provided by Twilights they should discuss the problem with the club Managers Miss Colairo, Mrs Hermanstein and Mrs Mutti.

· Confidentiality will be maintained throughout the proceedings.

· If a serious allegation is made against any member of staff, this person will be removed from the club pending an investigation.

· Parents will be informed of the investigation and any action which may be taken or propose to take as a result of the complaint.       


Thank you for taking the time to read over this information. For any further information please do not hesitate to ask the Twilights Managers, Miss Colairo, Mrs Hermanstein and Mrs Mutti.

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